All tours and experiences booked on www.romefirstchoicetours.com can be cancelled, free of charge, however please carefully read our conditions regarding time frame for cancellations or changes and possible fees associated to such cancellations or changes in order to get a full refund. This cancellation policy applies to all tours, experiences and transfers booked on  www.romefirstchoicetours.com

Rome First Choice Tours must be advised of cancellations in written ( info@romefirstchoicetours.com) or by phone directly to our Emergency line (+39) 348.3948730.

SMALL GROUP TOURS & EXPERIENCES

– Cancellations made more than 24 hours before the scheduled starting time: Full refund (please see below for any ticket fees on particular tours).
– Cancellations made less than 24 hours before the scheduled starting time: No refund
– Under no circumstance, Rome First Choice Tours will refund for a late arrival due to flight delays/cancellation, train delays/cancellation, or traffic jam and public transportation strikes.

PRIVATE TOURS & EXPERIENCES
– Cancellations made more than 72 hours before the scheduled starting time: Full refund (please see below for any ticket fees on particular tours).
– Cancellation made less than 72 hours before the scheduled starting time: No refund.
– Under no circumstance, Rome First Choice Tours will refund for a late arrival due to flight delays/cancellation, train delays/cancellation, or traffic jam and public transportation strikes.

NON-REFUNDABLE TICKET FEES
The following tours have a mandatory fee which is equal to the non-refundable ticket price regardless of when you cancel your booking. Upon reception of your booking, Rome First Choice immediately purchases tickets to museums and sites in order to ensure your entrance. This ticket purchase is non-refundable on all of the following tours:

All Borghese Gallery Tours
All Florence Walking Tours
All Uffizi Gallery Tours
All Last Supper Tours
All Doge’s Palace Secret Rooms Tours
All Private Colosseum Tours
Vatican Breakfast Tours
All Domus Aurea Tours

TRANSFERS
– Transfer cancellations made up to 72 hours before scheduled pickup time: Full refund
– Transfer cancellations made less than 72 hours before scheduled pickup time: No refund
– Under no circumstance, Rome First Choice Tours will refund for a late arrival due to flight delays/cancellation, train delays/cancellation, or traffic jam and public transportation strikes.

AMENDMENTS
Amendments depend on availability and may be subject to a fee when tickets have already been purchased and are not refundable. Please send us an email to info@romefirstchoicetours.com if you wish to reschedule a tour.

GENERAL NOTIONS

NO-SHOW & LATE ARRIVALS
Clients who are not at the designated meeting point or pickup point at the agreed upon time are considered No-Shows. All No-Shows will be considered late-cancellations and therefore not refundable. It is the client’s responsibility to alert Rome First Choice Tours on the dedicated Emergency Line (+39) 348.3948730 in the event of late arrival. We suggest to always bring the phone you provide in the “Phone while travelling” section at checkout, have it fully charged and functioning.

WEATHER
Tours and Experiences will always run with all weather conditions. Minor variations of the itinerary may occur to accommodate safety and security of our clients. This will not entitle the customer to any sort of refund.

CLOSURE OR STRIKES
In the event of an unexpected closure of a site or attraction your guide will promptly provide an alternative itinerary. This will not entitle the customer to any sort of refund.

CANCELLATION POLICY CHANGES
The terms of this cancellation policy may change at the Rome First Choice Tour’s discretion. In the event of such changes, the new policy will apply for all tours booked after the date and time of the policy change.